Our e-mail notifications are meant to keep you up to date with what 1Ticket is doing for you 24/7. Our notifications aim to get the important stuff in front of you - when there is a problem you might need to look at - while not overwhelming you with more information than you need.


There are currently seven different e-mails 1Ticket may send when processing a sale. In practice, you will most likely only see one or two for each sale. You have the option of turning our sale processing e-mail notifications off if you'd like on our notifications page.

Sale Processed And Filled

  • This e-mail is sent when 1Ticket has completely processed a sale - invoiced, confirmed, fulfilled. The sale is complete.


Subject: 1Ticket has processed and fulfilled StubHub sale# 192533306 - Sale Complete


Hello,


Sale ID: 192533306

 - Marketplace: StubHub

 - First seen: 10/10/2019 4:54:35 PM ET

 - In-hand-date: 10/15/2019 7:30:00 PM ET

 - Delivery method: Flash

 - List price/seat: $68.00 (POS) | $68.00 (Marketplace)

 - Sale amount: $122.40

 - Cost: $103.9 ($51.95 per ticket)

 - Gross profit: $18.50 / 17.8% (estimate)


Requested tickets:

 - The Weird Sisters 10/31/2019 8:00:00 PM

 - Hogwarts Castle

 - 2x FLOOR row AA - seats 12,13 (ticket group ID 128334)




Unable to place a hold

  • This e-mail is sent when 1Ticket receives a hold request from a marketplace where lack of a hold may still result in tickets being reissued.

Subject: ACTION REQUIRED: 1Ticket has been unable to hold tickets for StubHub sale# 192533306


Hello,


Sale ID: 192533306

 - Marketplace: StubHub

 - First seen: 10/10/2019 4:54:35 PM ET

 - In-hand-date: 10/15/2019 7:30:00 PM ET

 - Delivery method: Flash

 - List price/seat: $68.00 (POS) | $68.00 (Marketplace)

 - Sale amount: $122.40

 - Cost: $103.9 ($51.95 per ticket)

 - Gross profit: $18.50 / 17.8% (estimate)


Requested tickets:

 - The Weird Sisters 10/31/2019 8:00:00 PM

 - Hogwarts Castle

 - 2x FLOOR row AA - seats 12,13 (ticket group ID 128334)


1Ticket was unable to hold the requested seats in your POS for the following reason:


We will try to hold the requested seats again approximately once every 10 minutes. If you choose to hold/invoice this sale manually please put the sale ID (194232034) in the external reference field of the hold/invoice in your POS. 1Ticket will see this and confirm and fulfill the sale.



Unable to invoice

  • This e-mail is sent when 1Ticket receives a purchase request and is unable to invoice the requested seats in your POS.

Subject: 1Ticket has been unable to invoice StubHub sale# 192533306


Hello,


Sale ID: 192533306

 - Marketplace: StubHub

 - First seen: 10/10/2019 4:54:35 PM ET

 - In-hand-date: 10/15/2019 7:30:00 PM ET

 - Delivery method: Flash

 - List price/seat: $68.00 (POS) | $68.00 (Marketplace)

 - Sale amount: $122.40

 - Cost: $103.9 ($51.95 per ticket)

 - Gross profit: $18.50 / 17.8% (estimate)


Requested tickets:

 - The Weird Sisters 10/31/2019 8:00:00 PM

 - Hogwarts Castle

 - 2x FLOOR row AA - seats 12,13 (ticket group ID 128334)


1Ticket was unable to invoice the requested seats in your POS.


ERROR: Tickets not found in POS with requested ticket group ID (7599677)

We will try to invoice this sale again approximately once every 10 minutes. If you choose to invoice this sale manually please put the sale ID (196311671) in the external reference field of the invoice in your POS. 1Ticket will see this and confirm and fulfill the sale.



Unable to confirm

  • This e-mail is sent when 1Ticket has invoiced seats in your POS but is unable to confirm the sale with the marketplace.

Subject: ACTION REQUIRED: 1Ticket has been unable to confirm StubHub sale# 192533306


Hello,


Sale ID: 192533306

 - Marketplace: StubHub

 - First seen: 10/10/2019 4:54:35 PM ET

 - In-hand-date: 10/15/2019 7:30:00 PM ET

 - Delivery method: Flash

 - List price/seat: $68.00 (POS) | $68.00 (Marketplace)

 - Sale amount: $122.40

 - Cost: $103.9 ($51.95 per ticket)

 - Gross profit: $18.50 / 17.8% (estimate)


Requested tickets:

 - The Weird Sisters 10/31/2019 8:00:00 PM

 - Hogwarts Castle

 - 2x FLOOR row AA - seats 12,13 (ticket group ID 128334)



Unable to fulfill before the in-hand date:

  • This e-mail is sent when 1Ticket has been unable to fill a sale and the in-hand-date has not yet been reached. This does not signify an issue that you need to address; we are simply letting you know that we tried to fill the sale.

Subject: 1Ticket has been unable to fulfill StubHub sale# 192533306 (In-hand-date not yet reached)


Hello,


Sale ID: 192533306

 - Marketplace: StubHub

 - First seen: 10/10/2019 4:54:35 PM ET

 - In-hand-date: 10/15/2019 7:30:00 PM ET

 - Delivery method: Flash

 - List price/seat: $68.00 (POS) | $68.00 (Marketplace)

 - Sale amount: $122.40

 - Cost: $103.9 ($51.95 per ticket)

 - Gross profit: $18.50 / 17.8% (estimate)


Processed with:

 - The Weird Sisters 10/31/2019 8:00:00 PM

 - Hogwarts Castle

 - 2x FLOOR row AA - seats 12,13 (ticket group ID 128334)

 - Invoice ID: 120589 (view: https://skybox.vividseats.com/invoices/120589)

 

1Ticket was not able to fill this sale due to the following error:


 - No PDFs/Barcodes attached to invoice in POS


1Ticket will regularly attempt to fill this sale using PDFs attached to the invoice in your POS until it is successful.



Unable to fulfill and the in-hand date has been reached

  • This e-mail is sent when 1Ticket has been unable to fill a sale and the in-hand-date has been reached. 1Ticket will regularly try to fill the sale but we do recommend you take a look to make sure there is no issue.

Subject: ACTION REQUIRED: 1Ticket has been unable to fulfill StubHub sale# 192533306


Hello,


Sale ID: 192533306

 - Marketplace: StubHub

 - First seen: 10/10/2019 4:54:35 PM ET

 - In-hand-date: 10/15/2019 7:30:00 PM ET

 - Delivery method: Flash

 - List price/seat: $68.00 (POS) | $68.00 (Marketplace)

 - Sale amount: $122.40

 - Cost: $103.9 ($51.95 per ticket)

 - Gross profit: $18.50 / 17.8% (estimate)


Processed with:

 - The Weird Sisters 10/31/2019 8:00:00 PM

 - Hogwarts Castle

 - 2x FLOOR row AA - seats 12,13 (ticket group ID 128334)

 - Invoice ID: 120589 (view: https://skybox.vividseats.com/invoices/120589)

 

1Ticket was not able to fill this sale due to the following error:


 - No PDFs/Barcodes attached to invoice in POS


1Ticket will regularly attempt to fill this sale using PDFs attached to the invoice in your POS until it is successful.



Sale is pending transfer

  • This e-mail will only send if you are using 1Ticket's automatic transfer service.

Subject: 1Ticket has invoiced StubHub sale# 192533306 and will attempt to auto-transfer


Hello,


Sale ID: 192533306

 - Marketplace: StubHub

 - First seen: 10/10/2019 4:54:35 PM ET

 - In-hand-date: 10/15/2019 7:30:00 PM ET

 - Delivery method: Flash

 - List price/seat: $68.00 (POS) | $68.00 (Marketplace)

 - Sale amount: $122.40

 - Cost: $103.9 ($51.95 per ticket)

 - Gross profit: $18.50 / 17.8% (estimate)


Processed with:

 - The Weird Sisters 10/31/2019 8:00:00 PM

 - Hogwarts Castle

 - 2x FLOOR row AA - seats 12,13 (ticket group ID 128334)

 - Invoice ID: 120589 (view: https://skybox.vividseats.com/invoices/120589)


1Ticket will attempt to auto-transfer the tickets to fill this sale. You will receive an email when the transfer has been attempted (if you are subscribed to transfer alert emails).


Questions? No problem, 1Ticket Support can help.

Create A Support Ticket 

Email: Support@1Ticket.com 

Call 240.321.9849

Create an Account