How can we help you today?
Enter your search term here...
to submit a new ticket
Check ticket status
Getting Started - Enable Your 1Ticket Account
New To Selling Tickets?
DTI Members - Enabling your 1Ticket Account
Skybox POS - Enabling your 1Ticket Account
Enabling Your 1Ticket Account - Inventory Sync with Skybox
POSNext POS - Enabling your 1Ticket Account
Enabling Automatic Purchase Downloading
Adding Purchasing Accounts and Enabling AutoPO
Map a Purchase Downloaded by 1Ticket to an Existing Listing in Skybox
1Ticket Account Activation
Sales / Marketplace Order Fulfillment and Delivery
How often does 1Ticket try to fill sales?
Changing Delivery Method For Fulfillment
Transfer and Mobile Delivery
Automatic Transfer Settings
Transfer Mapping and Protections for Playoff and Multi-Day Events
Transferring Tickets For a Sale 1Ticket Has Processed
Linking Accounts in the MLB Ballpark App
What is Order Integration?
View all 12
1Ticket Managed Delivery
1Ticket Managed Delivery - How To Enable
What Is 1Ticket Managed Delivery?
1Ticket Managed Delivery - POS Notes
How To Tell Which Tickets Are Eligible For 1Ticket Managed Delivery
E-Ticket and PDF Delivery
E-Ticket / PDF Fulfillment
Standard and Hard Stock Delivery
When Does 1Ticket Download Shipping Labels?
Broadcasting and Sale Processing
Skybox Delivery Methods
How to edit a listing in Skybox
List Tickets as E-Ticket / PDF Delivery
Blocking Barcodes from SeatGeek and StubHub
StubHub / viagogo Merger
Sending Face Value to Secondary Marketplaces
View all 6
Modify Inventory in Broadcast to Marketplaces
Custom Inventory Split Rules
How to Adjust Marketplace Mark Up and Mark Down Values
Block Inventory From a Marketplace
How to Adjust Mark Up/Down Amounts for Individual Listings
How to Adjust Section/Row Values in Marketplace Broadcasts
View all 9
Mapping Listings to StubHub Events
Incorrect Event Mapping - StubHub Sales
Tickets sold for the wrong price - StubHub
Broadcasting and Inventory Uploads
Inventory Broadcast Control Notes
OPU - Broadcasting to the client's own accounts
Failing Vivid Broadcasting due to "Incorrect Credentials"
Ticket Evolution Sales Booster - What Is It / How Does It Work?
Linking 1Ticket to TM/1 (Tradedesk)
View all 6
Purchase Downloading and AutoPO
Automatic Purchase Downloading
How To Enable E-Mail Forwarding in Gmail
Export Refund Eligible Purchases
Include Expired Events in Search
Season Ticket Downloading
Enabling Automatic Purchase Order Creation
View all 17
Update Purchasing Account Credentials (Logins)
Adding a Ticketmaster Purchasing Account to 1Ticket
Adding a Purchasing Account to 1Ticket
Downloading a report of Ticketmaster accounts
Marking an Account as "Transfer Only"
View all 7
Sale Processing E-Mail Notifications
Managing User Access
1Ticket Broker Services - Instructions
1Ticket Local Marketplaces
1Ticket Broker Services - Troubleshooting
Force 1Ticket to check your POS for inventory changes
1Ticket Broker Services - FAQs
Amazon Web Services outage causing 1Ticket service delays
Coronavirus Billing - Update July 1,2020
Flash Migrated To AXS
StubHub Canadian Currency Change
StubHub Tax Update
View all 8
DTI Distribution, Powered by 1Ticket
What Is 1Ticket Lite?
Sales Tax for 1Ticket Services
Secondary Marketplaces - Support Contacts
How To Contact Support At Each Secondary Marketplace
Help Desk Software