By default 1Ticket monitors your POS for changes about once every 60-120 seconds. If your inventory has not changed for a period of time - no price changes, no tickets sold/added, etc - 1Ticket may slow down how often if checks for changes.
This delay is a temporary change to help deal with reduced inventory volumes and server capacity during Covid. As business gets back to normal this delay will be removed.
If you make a change to inventory in your POS after going a period of time with no changes you probably don't want to wait for 1Ticket to see those changes. We have added a tool that allows you to tell 1Ticket to check for changes immediately.
- Visit the sync page at https://1ticket.com/sync
- Click the "Force Broadcast" button:
That's all there is to it. If you refresh the page after about 60 seconds you will see that 1Ticket has picked up any changes and broadcast them.
Questions? No problem, 1Ticket Support can help.
Email: Support@1Ticket.com
Call 240.321.9849