How Long Does 1Ticket Hold Tickets?
Modified on: Sun, Jan 22, 2023 at 3:53 PM
Marketplaces can hold tickets for a period of time prior to purchasing the tickets. While the vast majority of holds are released in less than five minutes there are cases where a hold may extend for a longer period of time. 1Ticket will automatically release a hold after a set period of time if the marketplace has not asked us to release it.
The amount of time 1Ticket will allow tickets to stay on hold varies by marketplace. These times are based on guidance from the marketplaces and generally cover the maximum amount of time it may take the marketplace to complete a fraud review.
75 minutes or until StubHub releases the hold - whichever happens first.
75 minutes or until Vivid releases the hold - whichever happens first.
75 minutes or until SeatGeek releases the hold - whichever happens first.
20 minutes or until Gametime releases the hold - whichever happens first.
75 minutes or until FanXchange releases the hold - whichever happens first.
20 minutes or until Ticket Evolution releases the hold - whichever happens first.
75 minutes or until viagogo releases the hold - whichever happens first.
15 minutes or until Ticketnetwork releases the hold - whichever happens first.
15 minutes or until Mercury releases the hold - whichever happens first.
15 minutes or until TickPick releases the hold - whichever happens first.
Because Ticketmaster will automatically reissue barcodes even if the tickets are no longer available we are very careful with when we release Ticketmaster holds. The times below have been reviewed by Ticketmaster. If you have any concerns please reach out to your Ticketmaster rep.
Hold received between 6AM and 8PM ET: Until 10PM ET the following day
Hold received between 8PM and 6AM ET: Until 10PM ET (a sale at 9PM would be held until 10PM the following day)
Sale received between 6AM and 9PM for a same-day event: 18 hours
If Ticketmaster asks us to release a hold we will do so immediately.
In general you are safe to release tickets on hold for Ticketnetwork, Vivid, FanXchange, SeatGeek, and StubHub. We don't recommend doing this, but if it is close to the event and you don't want the tickets stuck on hold it is safe to release for those marketplaces. That being said, you should always check to make sure the marketplace has not tried to buy the tickets before you release the hold.
On all other marketplaces holds are binding. That means that if tickets are successfully held and the marketplace later tries to buy the tickets, the sale will be pre-confirmed, even if you've already released the hold.
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